AI for Improving Financial Industry

AI for Improving Financial Industry

By Capital Markets CIO Outlook | Wednesday, February 06, 2019

Advanced analytics today encourage industries to work at a faster pace of innovation. The financial sector is also following the trend to be more innovative in targeting, expanding services, re-configuring delivery channels, and integrating payments.

Artificial intelligence (AI) and its algorithms and tools facilitate the making of critical decisions by machines in the financial industry. Following are few applications of AI that can power the finance industry:

Personalizing financial services: Big data and machine learning-driven devices can raise customer services to a new level of comfortability. They promote financial organizations digitally in meeting customer satisfaction with cash transfer, cards management, or bills payments.

Reducing cost: AI incorporates automated computers that can help in reducing costs and time. Bots aid to perform specific tasks automatically as auto responding to the data request. The technologies fasten the total process time and induce changes cutting on the time required to prepare manual reports.

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Detecting frauds: AI supports financial organizations to detect frauds. Scams and frauds have started to use advanced tactics but AI has stopped it. The sensor-based technologies help to recognize the factors involved in frauds and help the investigation teams. A unique approach is developed by the technologies to understand the transactions in crucial aspects to identify deceits. 

Generating insights: AI-driven automation enables the team to evaluate system-generated forecasts. Automation helps in decision-making and to make recommendations to address any issues in the enterprises.

Assisting with Voice Search: Nowadays the use of smart speakers is at the peak, and the financial industry should also use it to enhance their customer services. Some advance finance companies have already started to perform their tests with voice searching techniques.

AI is proliferating the financial industry like never before. It keeps the financial services updated and ready to face the market. The customers and the financial organizations will reap the benefits of AI technology more in coming future.

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