Role of AI in Capital Markets

Capital Markets CIO Outlook | Tuesday, March 23, 2021

AI allows enterprises to move up the value chain, enter a new ecosystem, and bring innovations in the market faster. It also provides monetization of new products and services as well as makes current service offerings profitable in new geographical markets.

Fremont, CA: Capital markets have been taking advantage of machines for their everyday operations like algorithmic trading, quantitative analysis, and market predictions. The ability of artificial intelligence (AI) in the capital market is not only cost-efficient but creates value throughout the organization.

AI can gather, identify, sort, and evaluate structured and unstructured data in the form of text, audio, and images. It then extracts meaning, knowledge, or insights by using those data which is used to carry out a defined process.

AI takes in real-world experiences into account and evolves gradually, handling the various task at once.

AI-powered digital assistants that manage sales and services interactions can help capital market companies to store, group, and evaluate sales and trading conversations to forecast client needs better and improve interactions.

These assistants are a cost-effective solution to offer complex and enhanced customer experience. It removes the need for extra human resources, to fill out forms, and browse through online portals. Digital assistants also enhance the client’s acquisition and retention rate significantly.

AI allows enterprises to move up the value chain, enter a new ecosystem, and bring innovations in the market faster. It also enables the monetization of new products and services as well as make current service offerings profitable in new geographical markets.

Here are four potential use cases of AI in capital markets:

Intelligent products

AI can help release new products and services as well as access new business markets and models.

Builds Credibility and Trust

Organizations can be kept together with the implementation of AI, building trust outside of the organization in how the technology is utilized.

Improves Interaction

Collecting real-time information, conversational interfaces, and hyper-personalization have allowed higher client experiences.

Intelligent Automation

The innovation and progression in technology have made layering of cognitive potentials on automation technologies possible, allowing self-learning and maximizing autonomy.

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Artificial Intelligence

Customer Experience

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