capitalmarketsciooutlook
business process management

Financial Services Keep Pace with Consumer Expectations through Innovation
Capitalmarketsciooutlook >> cxoinsights

Terry Rodrick, VP of Cards & Payments, First Tech Federal Credit Union

Digital transformation has brought with it dramatic change in how people interact with businesses. This is especially true in the financial services industry—the way our financial institutions work with us is evolving quickly, and so is the...

Intelligent Process Automation: The New Imperative for Business Services
Capitalmarketsciooutlook >> cxoinsights

Robert H. Brown, AVP, Center for the future of Work, Cognizant

New digital technologies are transforming traditional process management, opening new doors for business and enabling employees to work smarter Advances in technology, automation, interconnectedness, user experience, process analytics and...

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